Grandpa Mark Fundraiser

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Discounted Prices PLUS orders over $150 get 10% off and orders over $250 get 15% off and FREE SHIPPING on orders over $400 (Applied at Checkout)

This offer has ended

Shipping policy

Shipping policy

Cold Cure Fish Co

At Cold Cure Fish Co, we take pride in delivering high-quality cure and smoked fish products while maintaining freshness and food safety. Please review our shipping policy carefully before placing an order.

Order Processing

Orders are processed within [1–10 business days] after payment is received.
Orders placed on weekends or holidays will be processed on the next business day.
We do not ship on weekends or major holidays unless otherwise stated.

Shipping Methods

Due to the perishable nature of our products, all orders are shipped using refrigerated or insulated packaging with ice packs or dry ice as needed.

We ship via [UPS / FedEx / USPS, using shipping services designed to minimize transit time.

Shipping costs are calculated at checkout based on destination and order size.

Delivery Timeframes

Delivery times are estimates only and may vary due to:

Carrier delays
Weather conditions
Incorrect or incomplete shipping addresses

Cold Cure Fish Co is not responsible for delays once the order has been handed over to the carrier.

Perishable Goods & Delivery Responsibility

Because our products are perishable:

Customers must ensure someone is available to receive the package upon delivery
We are not responsible for spoilage due to unattended deliveries
Once marked as delivered by the carrier, responsibility transfers to the customer

Incorrect Addresses

Please double-check your shipping information before placing your order.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Additional shipping fees may apply for reshipments.

Damaged or Incorrect Orders

If your order arrives damaged, incorrect, or compromised during transit, please contact us within 24 hours of delivery and include clear photos of the issue.

We will review the claim and determine an appropriate resolution.

No Refunds on Perishable Items

Due to the perishable nature of cured and smoked fish, all sales are final.
Refunds or returns are not accepted once products have shipped.

Local Pickup (If Applicable)

If local pickup is offered:

Pickup times and instructions will be provided after purchase
Customers must collect orders within the specified window
Unclaimed orders may not be eligible for refunds

Questions

If you have questions about shipping before placing an order, please contact us through our website. We’re happy to help ensure a smooth delivery experience.

What our customers say

Hear from real customers about their experience

Sarah Johnson

Absolutely love this fish! The quality exceeded my expectations and shipping was super fast. Will definitely be ordering again. P.S if you don't get the Mango Citrus Lox your missing out.

Michael Chen

Great customer service and the product is exactly as described. Highly recommend the fish rolls. I purchased the cherry bomb, red roll and 6 way and was blown away. Shipping cost needs work but its worth it cause it was at my door in 2 days in thermal pack with dry ice. The fish was colder then in my fridge. 5 stars for Cold Cure

Emily Rodriguez

Was worried about ordering at first but glad I did. Very satisfied with my purchase. The Omami Lox is to die for. The smoked Duck is the best duck I have had in a while. Never heard of these fish rolls but the Cherry Bomb Roll lives up to its name.

Sam & Alex

Found this company on FB and we ordered some Lox and Fish Rolls. Super fast shipping arrived in two days. Couldn't believe how buttery soft the Salmon was. The 4 way Roll sliced thin on a bagel is way better the Lox.

Alexander Dorovinsky

I bought fish with caviar. Bream, Vobla, Taranka. Just like being back home in Ukraine. Amazing to have such good quality here almost better then in Ukraine

Karen Bridesale

This Lox they make is like nothing you ever tried. Doesn't compare to the crap you buy in the store. This stuff is what you would expect in a Michelin Star restaurant being hand fed to you by Gordon Ramsey himself.