Refund policy
No Refund Policy
Due to the perishable nature of our products, all sales from Cold Cure Fish Co. are final.
For food safety and quality control reasons, we do not accept returns, exchanges, or issue refunds on any smoked fish or other perishable food items once they have been purchased or shipped.
We take great care in preparing, packaging, and shipping our products to ensure they arrive fresh and in excellent condition. If your order arrives damaged, incorrect, or compromised during transit, please contact us within 24 hours of delivery with photos of the issue, and we will review the situation promptly.
By placing an order on our website, you acknowledge and agree to this No Refund Policy.
If you have any questions prior to purchasing, please reach out to us—we’re happy to help.
Chargebacks and Payment Disputes
If you believe there is an issue with your order, please contact us before initiating a chargeback or payment dispute. We are committed to addressing legitimate concerns and resolving issues promptly.
We reserve the right to contest any chargeback or payment dispute that we believe is fraudulent, abusive, or otherwise unwarranted. In such cases, we may provide order records, shipping confirmations, delivery documentation, communications, and other relevant evidence to the payment processor, financial institution, or appropriate authorities.
Where permitted by applicable law, Cold Cure Fish Co. also reserves the right to pursue all available legal remedies to recover losses, fees, costs, and damages resulting from fraudulent transactions or knowingly false payment disputes.
