Refund Policy
Perishable Products & Shipping Insurance
Due to the perishable nature of our products, all sales from Cold Cure Fish Co. are final unless shipping insurance is purchased at checkout.
Shipping insurance must be purchased at the time of checkout to be eligible for a refund or replacement. Customers who do not purchase shipping insurance assume full responsibility for the condition of their perishable order once it leaves our facility, including issues related to shipping delays, carrier handling, temperature, damage, loss, or delivery conditions.
For customers who purchase shipping insurance, if an order arrives damaged, compromised, spoiled, or otherwise affected during transit, please contact us within 24 hours of delivery and provide photos of the product, packaging, and shipping box. We will review the claim and, when covered by the shipping insurance, may provide a replacement or refund.
Customers who do not purchase shipping insurance are not eligible for a refund or replacement for perishable products due to shipping-related issues.
We take great care in preparing, packaging, and shipping every order. Our perishable products are carefully packaged using insulated packaging and cold packs to help maintain product quality during transit. However, once an order leaves our facility, we cannot control the carrier's handling or delivery conditions.
By placing an order on our website, you acknowledge and agree that shipping insurance must be purchased at checkout to be eligible for a refund or replacement and that, without shipping insurance, you assume responsibility for your perishable order during transit.
If you have any questions about shipping insurance or our policies before placing an order, please contact us. We are happy to assist you.
Chargebacks and Payment Disputes
If you believe there is an issue with your order, please contact us before initiating a chargeback or payment dispute. We are committed to addressing legitimate concerns and resolving issues promptly.
We reserve the right to contest any chargeback or payment dispute that we believe is fraudulent, abusive, or otherwise unwarranted. In such cases, we may provide order records, shipping confirmations, delivery documentation, communications, shipping insurance records, and other relevant evidence to the payment processor, financial institution, or appropriate authorities.
Where permitted by applicable law, Cold Cure Fish Co. also reserves the right to pursue all available legal remedies to recover losses, fees, costs, and damages resulting from fraudulent transactions or knowingly false payment disputes.
